Points missing when I use the Self serve Check in machines

  • I never seem to get the aeroplan points for segments that I use the self serve check in machines. Has anyone else experienced this. I know for sure that my Aeroplan number is there..I can see it printed on the boarding pass.


  • The industry jargon is CUSS, for Common Use Self Service kiosks. We will see "generic" machines at more and more international airports. 13F

    CUSS How appropritate a name !!!

    If they don't allow your frequent flyer miles to be registered by AC, they do provoke some "cussing" :)


  • I have not had issues with getting proper posts when checking in via kiosks at YYZ or elsewhere but I did have an issue last week with a YYZ-YQT flight where I checked in on-line and those points have not posted. I then tried to get my points credited electronically and they told me that the record doesn't match.

    PS: I'm also finding that it has been taking longer to post mileage recently - it used to be done by next day, now I find it can take 3-4 days.


  • Yes - This has been previously observed with the T2 YYZ Kiosks (not only the T1 machines). I have done a poll with folks I know who travel transboarder on Toronto City Passes and everyone has the same issue.

    Tip: Use web check-in -- points post reliably this way. If you are a SE use the SE checking line as an alternative.

    AC lurkers -- this should be fixed...


  • ...those YYZ generic check-in machines.
    The industry jargon is CUSS, for Common Use Self Service kiosks. We will see "generic" machines at more and more international airports. CUSS kiosks are one pillar in IATA's "simplifying the business" initiative, aka how can the legacy carriers compete with the LCCs.
    FYI, the YYZ variety of kiosks were manufatured just a short 427-QEW jog away in Burlington at a former Litton factory now owned by SITA.

    PS I have also missed having points credited during 2004 when using the kiosks at YOW, but thought it might have been due to the newness of the CityPass program.
    --
    13F


  • Just seems to be YYZ.


  • Are you having problems at all self serve check-ins or just YYZ's?

    I seem to recall a negative comment on those YYZ generic check-in machines.







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    Posted by cfz on January 8th, 2009 Filed in iraquideaths.com edit
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